MONABBEY Returns & Exchanges Policy 

At MONABBEY, we take great pride in the quality  and craftsmanship of every garment. If you are  not completely satisfied with your purchase,  we’re here to help. 

Returns 

We accept returns within 7 calendar days of the  date your order is delivered. 

To be eligible for a return, your item must: 

Be unworn, unwashed, and unused. 

Be in its original condition with all tags  attached. 

Be returned in its original packaging. 

Be accompanied by proof of purchase or 

your order number. 

Items that show signs of wear, washing,  alteration, or damage caused after delivery  cannot be accepted. 

Non-Returnable Items 

The following items cannot be returned or  exchanged: 

Sale or clearance items. 

Gift cards. 

Custom-made or personalised items. Items marked as Final Sale. 

Exchanges

We are happy to exchange eligible items for a  different size or colour, subject to availability. If  your requested item is unavailable, we will offer  store credit or a refund in accordance with this  policy. 

Damaged or Incorrect Items 

If you receive a damaged, defective, or incorrect  item, please contact us within 48 hours of  delivery with your order number and clear  photographs of the item and packaging. We will  review your claim and arrange a replacement,  exchange, or refund where appropriate. 

Return Shipping 

Unless the return is due to our error or a faulty  item, customers are responsible for return  shipping costs. We recommend using a tracked 

shipping service, as MONABBEY cannot be held  responsible for returns lost in transit. 

Refunds 

Once your return has been received and  inspected, we will notify you of the outcome.  Approved refunds will be processed to your  original payment method within 5–10 business  days, depending on your payment provider. 

Original shipping charges, customs duties, taxes,  and any import fees are non-refundable unless  the return is the result of our error. 

Customs Refusals 

Please do not refuse or reject a delivery because  of customs duties or import taxes. If an order is  returned to MONABBEY due to unpaid customs 

charges, any return shipping fees, customs  charges, or related costs incurred will be  deducted from your refund. 

Contact Us 

If you have any questions regarding returns or  exchanges, please contact our Customer Care  team before sending your item back. We’re  always happy to assist.

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