CUSTOMER SERVICE

Hello, how can we help you?

Have a question? You might find the answer in our Frequently Asked Questions section below!

FREQUENTLY ASKED QUESTIONS

Where does MONABBEY ship from?

MONABBEY ships from Lagos, Nigeria, and  Athens, Greece. Your order will be dispatched  from the location that allows us to deliver your  items most efficiently.

Where do you ship?

We proudly ship worldwide. Shipping costs and  estimated delivery times are calculated at  checkout based on your destination.

How long will my order take to arrive?

Estimated delivery times are:

Nigeria: 2–5 business days 

Europe: 2–7 business days 

International: 5–10 business days 

Please note that delivery times are estimates  and may vary due to customs clearance, public  holidays, or courier delays.

How can I track my order?

Once your order has been dispatched, you will  receive a shipping confirmation email with a  tracking number so you can follow your parcel  from dispatch to delivery.

Which courier services do you use?

We partner with trusted courier companies,  including DHL Express, FedEx, UPS, Aramex, and 

reliable local delivery partners, depending on  your shipping destination.

How can I contact MONABBEY?

You can reach us by email or through our official  social media channels. We aim to respond to all  enquiries within 1–2 business days.

Do I have to pay customs duties or import taxes?

International orders may be subject to customs  duties, taxes, or import fees charged by your  country's customs authority. These charges are  the responsibility of the customer. 

Can I return or exchange my order?

Yes. Eligible items may be returned or  exchanged within 7 days of delivery, provided  they are unworn, unwashed, and returned with  their original tags and packaging.

Can I cancel or change my order?

Orders can only be cancelled or amended before 

they have been processed for dispatch. Please  contact us as soon as possible if you need  assistance. 

What if my order is delayed?

While we work hard to dispatch orders promptly,  delays caused by couriers or customs are  beyond our control. If your order has not arrived  within 14 business days after the estimated  delivery date, please contact our Customer Care  team. 

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery  with your order number and clear photos of the  item. We will resolve the issue as quickly as  possible.

How do I know which size to order?

Please refer to our Size Guide before placing  your order. If you need additional help, our  Customer Care team will be happy to assist.